Privacy Policy

1. Introduction

Lotus Electric ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit https://lotus-electric.pages.dev, call us at (218) 729-2953, email us at info@lotuselectricduluth.com, or otherwise interact with our services in Duluth, Minnesota and surrounding areas.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out our contact form, request a free estimate, schedule service, or email/call us, we collect your name, phone number, email address, service address, and any details you share about your electrical needs.
• Information collected automatically: When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This is gathered through standard server logs and essential cookies.
• Cookies and similar technologies: We use essential cookies required for the site to function. With your consent, we may use optional analytics cookies to understand how visitors use our site so we can improve it.

3. How We Use Your Information

• To respond to estimate requests, schedule service, and provide electrical work you have requested.
• To send appointment confirmations, invoices, service follow-ups, and warranty information.
• To improve our website, services, and customer experience.
• To comply with legal obligations, including Minnesota electrical licensing record-keeping requirements.
• To protect against fraud, spam, and abuse.

We do not sell your personal information to third parties. We do not use your information for targeted advertising on other platforms.

4. How We Share Information

We share information only as needed to provide service and only with parties bound to protect your data:

• Service providers: Email delivery, payment processing, scheduling, and website hosting providers who help us run our business.
• Legal requirements: When required by law, court order, or to protect the rights, property, or safety of Lotus Electric, our customers, or others.
• Permit and inspection authorities: When required for code compliance, we share project details with the City of Duluth, Minnesota Department of Labor & Industry, or other authorities having jurisdiction.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections, secure form handling, and limited internal access. No system is 100% secure, but we work hard to protect your information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain customer records (estimates, invoices, service notes, permits, and warranties) for as long as needed to provide service, fulfill warranty obligations, comply with Minnesota record-keeping laws, and resolve disputes. Contact-form submissions that don't lead to a project are typically purged within 24 months.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal record-keeping requirements).
• Opt out of any marketing communications at any time.
• Withdraw cookie consent through our cookie banner or by clearing browser storage.

To exercise any of these rights, contact us at info@lotuselectricduluth.com or call (218) 729-2953.

8. California Residents — CCPA Rights ("Do Not Sell My Personal Information")

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

• Right to Know: What personal information we collect, use, disclose, and the sources of that information.
• Right to Delete: Request deletion of personal information we have collected from you.
• Right to Opt Out of Sale: Lotus Electric does not sell personal information. We have not sold personal information in the preceding 12 months and have no plans to do so.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email info@lotuselectricduluth.com with the subject "CCPA Request," or call (218) 729-2953.

9. Children's Privacy

Our services are directed to adults seeking professional electrical work. We do not knowingly collect information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-Party Links

Our website may link to third-party websites such as Google Business Profile, Better Business Bureau, Yelp, the Duluth Chamber of Commerce, and the Minnesota Department of Labor & Industry. We are not responsible for the privacy practices of those sites; please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: