Accessibility Statement

Our Commitment

Lotus Electric is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to our website and customer touchpoints.

Conformance Status

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, learning, language, and neurological disabilities.

We use the following best practices:

• Semantic HTML structure with proper heading hierarchy.
• Descriptive alt text on all informative images.
• Sufficient color contrast (4.5:1 minimum for body text).
• Keyboard-accessible navigation, links, and form controls.
• ARIA attributes where appropriate to enhance screen-reader experience.
• Skip-to-content link and focus indicators on interactive elements.
• Responsive layouts that adapt to zoom levels up to 200%.
• Form labels associated with their inputs.

Compatibility

Our website is designed to be compatible with the following assistive technologies on current and recent versions of major browsers (Chrome, Firefox, Safari, Edge):

• Screen readers such as NVDA, JAWS, and VoiceOver.
• Speech-to-text software such as Dragon NaturallySpeaking.
• Browser zoom and operating-system text scaling.
• Keyboard-only navigation.

Known Limitations

Despite our best efforts, some content may not yet be fully accessible. Known issues we are actively working to resolve:

• Some embedded third-party content (e.g., maps, social media widgets) may have varying accessibility levels.
• Older PDF documents may not be fully tagged for screen readers; please request an accessible alternative if needed.

Assessment Approach

Lotus Electric assesses the accessibility of its website through a combination of:

• Self-evaluation using automated tools (Lighthouse, axe, WAVE).
• Manual keyboard and screen-reader testing.
• User feedback from visitors with disabilities.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or need information in an alternative format, please contact us — we aim to respond within 2 business days.

Formal Complaints

If you are dissatisfied with our response to your accessibility request or feedback, you may file a complaint with the U.S. Department of Justice under Title III of the Americans with Disabilities Act (ADA) at ada.gov.